We have compiled a list of answers to some Frequently Asked Questions (FAQ's), concerning our policies on ordering and shipping. If you have any further questions, please do not hesitate to contact us at LaughingLizards@hotmail.com.
Order Processing Time
Most orders are shipped within 2 business days (M-F) of the order being placed. All orders are processed in the order they are received, with the exception of UPS, Priority and Express mail orders, which receive priority. Please account for this time when selecting your shipping method. IF YOU HAVE ORDERED T-SHIRTS, BEANIES OR TOTES, please select PRIORITY MAIL!
Shipping & Handling Info
Please see our Shipping section for info Shipping/Handling costs and times: SHIPPING INFO
Shipping to a Different Address Than Your Registered Billing Address
In order to ship to a different address (other than the address registered on your method of payment), you must indicate in the checkout process in the Billing Info section of the checkout by changing the toggle selection from "Ship to this Address" to the "Ship to different address" selection. This selection is directly below the billing address information on screen 2 of checkout.
You can store multiple addresses if you open a user account, which will also allow you retain your order history.
We accept all major credit cards (including AMEX and Discover) and PayPal. You are also welcome to pay by check/M.O. payable to:
17130 Van Buren Blvd, #112
Riverside, CA 92504
All orders with a California shipping address residents are required to pay 8.00% sales tax (our shopping cart will add this automatically). There is no sales tax for shipments outside the state of California, or Wholesale Businesses within California after furnishment of your resale permit.
Due to the fast turnover of trends and patch designs, it is impossible for us to keep up on a print catalog, so unfortunately, we do not have any pamphlets or catalogs we can mail out. All our stock is listed online for your review. If you need some asistance in figuring out how to work our site, please give us a call an we can assist you!
Let us assist you with turning your logo into a custom embroidered or rhinestone iron-on applique. We can accommodate a wide variety of sizes and colors. We can usually get an estimate for you within 48 hours. Please click on the link and select emproidered patches or rhinestones to see a list of the information we need from you in order to obtain a FREE quote! CUSTOM PATCHES AND RHINESTONE DESIGNS
Retail customers are responsible for all returns and shipping charges. All returns must be shipped registered and insured mail with signature required. Merchandise returns must be received in our warehouse within 10 days of receipt of your order. You must contact us via email within 48 hours of receipt of your items to advise us you need to return them. No shirts with alterations, appliques attached or damaged (other than mail damage) can be accepted. We appreciate your understanding.
- All returns are subject to a 15% restocking fee (excluding damaged items).
Returning Damaged Merchandise
All items are checked before shipping to insure quality. If you receive a damaged item, you must contact us via email within 48 hours of receipt of item to verify damage. Damaged goods will be replaced and reshipped at no cost to you. Any merchandise returned without approval will not be accepted by our warehouse and returned to sender.
Any orders placed online or by phone and shipped will be subject to a 15% cancellation fee (of the total order including shipping). If you have any questions when ordering, please feel free to email us.
You may use your credit to purchase merchandise of equal value or towards merchandise of greater value. At this time, all store credits must be redeemed by phone.
We value your privacy and guarantee that all personal information will be kept confidential and never given or sold to third parties without your permission.
All stock designs are copyrighted and may not be reproduced without the written permission of its originators and creators. For information on obtaining permission please email us at: LaughingLizards@hotmail.com
We appreciate your choosing Laughing Lizards. We strive to bring you first class service and merchandise, and enjoy your feedback. Tell us what you think at firstname.lastname@example.org! Thank you for your business!