We have compiled a list of answers to some Frequently Asked Questions (FAQ’s), concerning our policies on ordering and shipping. If you have any further questions, please do not hesitate to contact us at [email protected].
Please see our Shipping section for info Shipping/Handling costs and times: SHIPPING INFO
17130 Van Buren Blvd, #112
Due to the fast turnover of trends and patch designs, it is impossible for us to keep up on a print catalog, so unfortunately, we do not have any pamphlets or catalogs we can mail out. All our stock is listed online for your review. If you need some asistance in figuring out how to work our site, please give us a call an we can assist you!
Retail customers are responsible for all returns and shipping charges. All returns must be shipped registered and insured mail with signature required. Merchandise returns must be received in our warehouse within 10 days of receipt of your order. You must contact us via email within 48 hours of receipt of your items to advise us you need to return them. No shirts with alterations, appliques attached or damaged (other than mail damage) can be accepted. We appreciate your understanding.
– All returns are subject to a 15% restocking fee (excluding damaged items).
Returning Damaged Merchandise
All items are checked before shipping to insure quality. If you receive a damaged item, you must contact us via email within 48 hours of receipt of item to verify damage. Damaged goods will be replaced and reshipped at no cost to you. Any merchandise returned without approval will not be accepted by our warehouse and returned to sender.
Any orders placed online or by phone and shipped will be subject to a 15% cancellation fee (of the total order including shipping). If you have any questions when ordering, please feel free to email us.
You may use your credit to purchase merchandise of equal value or towards merchandise of greater value. At this time, all store credits must be redeemed by phone.
We value your privacy and guarantee that all personal information will be kept confidential and never given or sold to third parties without your permission.
All stock designs are copyrighted and may not be reproduced without the written permission of its originators and creators. For information on obtaining permission please email us at: [email protected]
We appreciate your choosing Laughing Lizards. We strive to bring you first class service and merchandise, and enjoy your feedback. Tell us what you think at [email protected]! Thank you for your business!